24241 John R
Hazel Park, Ml 48030
Attn: Gar Matkovich
4856 Butler Drive
Troy, Ml 48085
I have been remiss in not writing this letter immediately following completion of your company’s repair work to our home last year. My wife, Carol, and I thank you and all the people involved in repairing the water-damaged areas of our home.
Our interaction with on-site workers, sub-contractors and you and your office personnel made Carol and I feel as if each person was putting in the same effort and urgency as if the repairs were being done on their own home. All the people were very courteous, and cooperative and willing to listen to our suggestions and requests, and performed their responsibilities with care. However, it deserves to be mentioned of that Rusty and Mark were two individuals who always seemed to go over and beyond in the performance of their work. Both Rusty and Mark were perfectionists in their work, and often offered suggestions we wouldn’t have thought of on how to make the final job look better. In addition to being an excellent painter, Rusty would constantly recheck and touch up the painted areas to insure any accidental smudge marks made by other workers were corrected. Mark did an excellent job installing the bathroom vanity, mirror, fixtures, molding throughout the house and reinstalling the fireplace.
Carol and I want you to know that we would recommend Charles L. Pugh Co., Inc., to anyone requiring renovation or repair to their home and we have already told many of our friends about your excellent work.
Dear Mr. Matkovich:
Recently you and your crew did extensive insurance repairs at our home in Ann Arbor.
I am very grateful to you and your entire group for an outstanding job. Meticulous and exceedingly high quality work by real professionals was a pleasure to witness.
I haven’t yet received and accounting for additions we requested fro
m you. I hope to receive that soon. Whatever it is both my wife, Diane, and I believe that it was well worth it! A first class job!
Julian T. Hoff, M.D.
I want to thank you and your employees for the outstanding service since my condominium flooded in late August. I had no idea what was before me, nor the damage that an overflowing toilet could do; but I soon learned that my life would be disrupted for some months. It was a godsend when Bob Grabowski suggested that I request your firm to undertake the project, and I am indebted to you for personally
overseeing the details. Our craftsmen restored my faith in the American way of hard work, prompt follow-through, and customer satisfaction. I missed very little time from work and travel, and everyone put up with my ill humor when things kept spinning out of control with other happenings at my condo. The high professionalism of John and his painting crew, Jeff, Rick, and the firms you sub-contract with is most impressive.
Beth Ann Brooks, M.D.
Thank you for taking such great care of us! Gar was amazing to work with, and all of his people were great, very professional.
Blessing to you and your family
Your workers, Paul & Mark were wonderful! Quiet,competent, very clean & nice. They are to be commended for their professionalism. Working with your compay was a very satisfying experience, and we will definitely call on Charles L Pugh Company should another emergency arise.
Volume 25, Number 2, Fall 2006
The Mayor's Corner
"We would like to thank the Charles L Pugh Co., Inc., for all the restoration work. We have never seen such a dedicated hard working group of people who came in, did what needed to be done, called upon various professionals for their expertise, and were very aware of our needs to be able to function and serve the public all throughout the restoration process. In a strange way, it was sad to see them leave because they were such 'good people' and never batted an eye if a situation surprised them, or if we asked for something to be done a little differently."
CALL US TODAY AT
PHONE: (248) 548-8366 ♦
Hazel Park, MI 48030
Phone: (248) 548-8366